Terms of Service

Effective Date: 10th September 2025

Welcome to Serengeti Untamed, a brand name of NL Group Limited (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and any bookings made with us. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Company Information

Serengeti Untamed is a brand of NL Group Limited, a tour company operating in Tanzania. Our services include safari packages, guided tours, and related travel services.

2. Use of Website

• You agree to use this website only for lawful purposes.

• You must not use the website in a way that may impair its functionality or interfere with other users.

• We reserve the right to suspend or restrict access to our website at our discretion.

3. Bookings and Payments

• All bookings are subject to availability and confirmation.

• Prices are stated in USD and may be subject to change until a booking is confirmed.

• A deposit or full payment may be required at the time of booking. Details will be provided during the booking process.

• Payments must be made through the methods specified on our website or by our representatives.

4. Cancellations and Refunds

• Cancellations must be made in writing (email or official communication).

• Cancellation policies, including refund eligibility, will be clearly outlined in your booking confirmation.

• Refunds, if applicable, will be processed within a reasonable time frame and may be subject to deductions for administrative or third-party costs.

5. Travel Documents and Insurance

• It is your responsibility to ensure you have valid passports, visas, vaccinations, and any other required travel documents.

• We strongly recommend obtaining comprehensive travel insurance to cover medical, cancellation, and personal property risks.

6. Liability

• Serengeti Untamed and NL Group Limited act as a tour operator and may work with third-party service providers (hotels, airlines, transport companies).

• We are not liable for delays, accidents, injuries, losses, or damages beyond our reasonable control.

• Participation in safaris and tours involves inherent risks. By booking, you acknowledge and accept these risks.

7. Intellectual Property

• All content on our website (logos, images, text, itineraries) is owned by or licensed to us.

• You may not copy, reproduce, or use our content without prior written permission.

8. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after changes indicates your acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Tanzania. Any disputes shall be subject to the jurisdiction of the courts of Tanzania.

11. Contact Us

For questions or concerns regarding these Terms, please contact us:

Serengeti Untamed (NL Group Limited)
P.O. Box 6002, Arusha, Tanzania
+255-712-006-364
info@serengetiuntamed.com